An invisible driver of success for many entrepreneurial ecosystems is local connectors who know what resources are available and the criteria for accessing them, and who regularly talk to entrepreneurs and provide intros to access those resources. For many communities, however, there are too few of those people, disparities in who can access those people (e.g. in terms of race and gender), and the labor for people who take on those roles is often informal and uncompensated.

The Hub will directly invest in that driver with a closely coordinated team of two visible and knowledgeable Navigators that any entrepreneur can easily and equitably access.

Navigators will, at a high level, acquire and maintain relationships with and knowledge of regional ecosystem resources and providers, meet and assess the needs of individuals and small companies in the region, refer or case-manage those entrepreneurs to regional resources and providers, and follow up with these engagements to ensure and “map” out what is most effective. They will also drive resource deployment in other Hub programs by uncovering emergent needs among entrepreneurs in the region. Navigators should be familiar with the Hub’s service priorities for both innovation-based, traded sector businesses and for equity and accessibility for communities who may not have known about or taken advantage of regional resources. Navigators should hav excellent cross-cultural communication competence.

Navigators will serve as leaders and experts for the Hub programs, managing unique and challenging issues that have significant impact on the Hub and the regional entrepreneurial ecosystem. They may lead other employees and students in executing these programs. Their work will be guided by overall objectives but may have minimal day to day supervision, and they will need to make decisions with a high level of professional judgment based on loose guidelines. Keeping a current inventory of ecosystem resources and guiding people and small companies through them requires complex and specialized knowledge and execution, and each task and engagement may be diverse and unpredictable. The ability to flexibly and creatively adapt technical know-how to novel situations is a must. They will help set Hub objectives and related milestones in collaboration with the Hub director and oversight board. Successful navigators will be highly organized and milestone-driven, but also natural connectors and able to easily translate between “entrepreneurship”, “business”, and “normal” ways of addressing innovative and business ideas.